An astronomically good apology

An astronomically good apology

A crucial element of a good apology is understanding the difference between explanation and excuse. Many of us mess this up. An explanation offers context that’s helpful to the person receiving the apology; an excuse offers context that’s designed to make...
Paperback alert!

Paperback alert!

Guess what? The paperback version of our book, Sorry, Sorry, Sorry: The Case for Good Apologies, will be out on January 2! With a new title and a new cover, as well as a NEW NIFTY WAY CHEAPER PAPERBACK PRICE, because WHY NOT. You can preorder now, wherever you like to...
Nuance matters

Nuance matters

Today let’s look at a B+ apology and see how it could have been an A apology. The Portland Art Museum in Oregon recently tweeted this statement: Our first reaction: Booting an indigenous woman wearing an indigenous child-carrier from your museum’s show of...

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