by snarly | Apr 15, 2016 | Academic apologies, Apology Essentials, Scientific apologies, The Mechanics of Apology
Time to look at a new “how to apologize” study! The paper, called “An Exploration of the Structure of Effective Apologies,” will be published in the May 2016 issue of Negotiation and Conflict Management Research. (You can read the abstract...
by snarly | Jul 5, 2014 | Corporate Apologies, Media Apologies
Why should Facebook be sorry for conducting a huge study that tried to manipulate users’ emotions by jiggering which posts users saw, all without telling them? To be sorry, you need incentive. You need to want to be better, do better, make your victim feel...
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