Parts of a bad apology

Parts of a bad apology

by | Dec 12, 2012 | Apology Essentials, The Mechanics of Apology

We talked about the parts of a good apology. Now let’s go negative and talk about the parts of a bad apology. This list could be much longer, because people are creative and keep coming up with new stuff. It’s not a collection of useful tips, but of things...
Poisoned apologies

Poisoned apologies

by | Nov 19, 2012 | Apology Essentials, The Mechanics of Apology

A poisoned apology is an apology wrapped around an insult, like a cupcake with mud filling. People don’t want to accept the apology, because they don’t want to accept the insult that goes with it. “I apologize for kicking you, but you were so damned...

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